Frequently Asked Questions
Custom Orders
Q: Can you help me design the artwork?
A: Yes. Tell us what you have in mind, and we can discuss artwork assistance as part of the project.
Q: Can I use my own artwork or logo?
A: Yes, provided you own or have permission to use it. Send your artwork or a description with your quote inquiry. Clear, high-resolution files help produce the best print.
Q: Can you print for businesses, events, teams and fundraisers?
A: Yes. Tell us the quantity, sizes, garment type and your deadline so we can review the details.
Q: Do I approve the design before it is printed?
A: Custom artwork and placement details are submitted for your approval before production. Please check spelling, images, colors, placement and sizes carefully.
Shop Our Designs
Q: Can I order a design on either a T-shirt or hoodie?
A: Yes, where indicated on the product page. Choose the available apparel, garment color and size before adding it to your cart.
Q: What apparel brands do you use?
A: The standard retail options include Next Level 6210 T-shirts and Independent Trading Co. IND4000 hoodies. Available colors and styles may vary by design and supplier stock.
Q: How do I know what size to choose?
A: Review the garment and size details on the product page. Please confirm sizing before ordering made-to-order products.
Q: How do I send you my artwork?
A: In Create Your Own, you can preview your PNG or JPG on a garment. For a quote, send the original as an attachment to info@401customapparel.com or include a downloadable file link in the quote form. The visual preview does not automatically transmit your file to us. Please wait for our confirmation.
Q: Do you carry other garment brands and colors?
A: Yes, you can ask us about additional garment styles and supplier-order colors, including Under Armour or Columbia options where sourcing and decoration are permitted. We confirm pricing and availability individually before accepting custom orders.
Q: Do you offer zip-up hoodies?
A: Yes. IND4000Z zip-ups can be requested by special order. Standard original-design reference pricing is $55 for S–XL, $60 for 2XL, and $65 for 3XL, subject to availability and decoration placement.
Production, Delivery and Returns
Q: How long will my order take?
A: Turnaround depends on artwork approval, garment availability, quantity and the production schedule. Contact us before ordering if you have a specific deadline.
Q: Can I pick up my order?
A: Pickup may be arranged for eligible orders. Please confirm details with us before assuming pickup is available.
Q: Are returns accepted?
A: Because apparel is made to order, returns for changes of mind or incorrect sizing are generally not available. Contact us promptly if something arrives damaged or has a printing error. See Shipping & Returns for further details.
Still have questions? Request a quote or call 401-430-5755.