Shipping & Returns — 401 Custom Apparel
Made-to-order production
Most apparel at 401 Custom Apparel is made to order. Production time varies by garment availability, size, quantity, and whether custom artwork requires a proof and approval. We do not promise next-business-day production. If you have a deadline, please contact us before ordering so we can discuss whether we can meet it.
Shipping costs
For eligible U.S. online orders, standard shipping is $7.99 per order and express shipping is $15.00 per order. A T-shirt and hoodie ordered together are charged once at the applicable standard shipping rate. No automatic free-shipping threshold is currently offered. The available options and final shipping cost appear at checkout.
Shipping timelines
Shipping begins after your garment has been produced. Express shipping does not mean express printing or production. Carrier delivery estimates are not guarantees. When tracking is available, it is provided after the order ships. We currently ship through online checkout to eligible United States addresses; international checkout is not available.
Local pickup
Local pickup may be arranged in advance by contacting us, but it is not currently an automatic checkout choice. Please wait for pickup confirmation before arriving.
Returns and exchanges
Because apparel is produced to order, sales are generally final once production begins. We do not ordinarily accept change-of-mind returns or exchanges for an incorrect size or color selected by the customer, or for artwork the customer approved before printing. For damage, defects, wrong items, or printing and pressing errors, please contact us promptly, preferably within seven days after delivery, with your order number and photos. We'll review the issue and work to make it right. This request for prompt contact does not limit any rights under applicable law.
Custom artwork approval
For custom projects, we confirm the garment, artwork, printing dimensions, and placement as appropriate before production. Please check proofs carefully. Changes after approval or after production begins may incur additional costs or be unavailable.
Changes and cancellations
Contact us promptly about changes or cancellation requests. We can review them before production begins, but cannot promise changes or cancellation once production has started. Any rights provided by applicable law are preserved.
Contact
Email info@401customapparel.com or call 401-430-5755. See also our Shipping Policy and Refund Policy.